PWB :FAQ

FAQ Q&A

Frequently Asked Questions

Frequently Asked Questions

  • Account Opening
  • eIPO
  • Global Trading
  • Islamic Stockbroking
  • KenTrade Online Trading
  • Mobile Trading
  • Multi-Factor Authentication (MFA)
  • Payment and Deposit
  • Portfolio Management
  • Security
  • Settlement of Contracts
  • Technical Requirements
  • Updating of Existing KIBB Clients Information
  • Withdrawal of Funds via My Trust account

    • Multi-Factor Authentication (MFA)

    General Inquiry

    What is Multi-Factor Authentication (MFA) and why is it being introduced for KenTrade by Kenanga application?

    MFA adds an extra layer of security to your KenTrade account by requiring a second form of verification during login. This helps protect your trading account from unauthorised access and enhances overall platform security.

    Is MFA required for all KenTrade users?

    Yes. In line with Bursa Malaysia's guideline, MFA is mandatory for all KenTrade users by 31 December 2025. This requirement ensures secure access and helps safeguard sensitive information.

    Can I uninstall Kenanga MFA app after I complete binding?

    No, you cannot uninstall the Kenanga MFA app after completing the binding process.
    The app is required for approving your login every time you access the trading platform. If you uninstall it, you will not be able to log in successfully. For uninterrupted access, please keep the Kenanga MFA app installed on your device.

    Do I need to always keep the MFA app on my mobile device?

    Yes. Each time you log in to KenTrade, you will need to open the Kenanga MFA app on your mobile device to approve your login. Without the app, you will not be able to complete the login process.

    Will I need to approve via Kenanga MFA every time I log in?

    Yes. Each time you log in, you will be required to approve the login through Multi-Factor Authentication (MFA) for added security.